thewordbyhand.com





FAQ

    • What are my shipping costs?

    • What is our return policy?

    • What is our privacy policy?

    • What is the best way to personalize my order?


    What are my shipping costs? top

    The Word by Hand Delivery Choices

    Local Pick-up: Item pick up from our store is available please select local pick-up as the shipping method at check out.

    Regular Delivery: USPS Priority Mail, inside the contiguous U.S. Most customers will receive orders in 5-7 business days.*

    Express Delivery: USPS Express Mail, inside the contiguous U.S. Express two-day service is available to most U.S. addresses* Add $8 to the cost of Regular Delivery in the contiguous U.S. and $10 per address in Alaska and Hawaii.

    Shipping and Handling Charges per U.S. Address

    Order Subtotal                           Regular 5-7 days

    Up to $25.00                              $4.95

    $25.01-$50.00                            $5.95

    $50.01-$100.00                           $7.95

    $100.01-$150.00                         $8.95

    $150.01 and up                           $11.95

    * delivery may be delayed if the order requires material research

    Tax Information: Maryland state sales tax of 6% is collected on all orders.

    What is our return policy? top

    Return Policy: Because of the specific nature of the items produced, items personalized with a name cannot be returned. Every effort is made to ensure that all facts and spelling are correct before items are produced and delivered. It is essential that accurate information is provided by the Customer at the time of ordering. Orders will be filled according to the information provided by the Customer.

    What is our privacy policy? top

    We never sell or provide customer information to anyone for any reason.

    What is the best way to personalize my order? top

    We offer personalization of most/all our products.  If your personaliztion request is small there are some comments entries that can be used at checkout (allows for 140 characters of text).  For large personaliztions and especially our "You Provide the Text" product please use the Contact page to send the details of the personaliztaion and also work out the final price for you your order before paying for it online.  And as always if you have any questions please send them through the contact page and we will happily help you out!

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